Cancellation Policy
If
you need to reschedule or cancel an appointment we require a minimum of
24 hours notice. You are able to call and leave a message on our
answering service at any time of day.
Arrival
Please
help us by arriving on time for your appointment. Promptness is
appreciated. We recommend that you arrive 15 minutes prior to your
scheduled appointment time. If you arrive late, you may run the risk of
shortening the length of your service.
Gratuities
Gratuities
are a special way of saying "Thank You!" They are accepted and
appreciated. Checking out, you must alert the cashier before your card
is ran that you would like to add a gratuity. Otherwise, only cash
option is available.
Satisfaction Guaranteed
All
of our therapists are licensed and trained to provide excellent
services. If you wish to try different operators, our staff of
professionals understands and respects your desire to try someone new.
Remember, we work as a team!
Personal Belongings
Please consider leaving your valuables at home where they are most safe.
Frequent User Series
After
receiving and purchasing 5 of the same service, your 6th service is
free! This applies only to Massage and Facial Services within a time
frame of 6 months.
Gift Cards
You
can choose the desired dollar amount to be placed on the gift card.The
card remains active until the full value of the card is used up. The
balance is not redeemable in cash, and no refunds.
Personal Information
It
is important that you inform our staff of any health issues, pregnancy,
medications or allergies so that we can meet your needs and make your
service comfortable. If you have any concern at all, please let us know.
Special Events
We
are happy to accommodate groups and parties. We will work with you to
customize your special events. See the management for specific details.
Your Comfort
This
is your time and you should delight in the experience to the fullest.
Whether it is the room temperature, the amount of massage pressure or
the volume of the music, just tell us.
Cell Phones
Please either turn off your cell phone completely or put it on silence for the duration of your treatment.
Spa Finder / Spa Wellness Gift Cards
We accept Spa Finder and Spa Wellness gift cards. Please present them at time of payment. Remaining balance will be credited as a Merle Norman Credit.
